Written By: Bill Cates, America's #1 Referral Coach. The following is an excerpt from his book Get More Referrals Now. (Reprinted with permission)
EVERYONE in your company should be part of your "customer service department". This is one article that you can print and discuss at your next staff meeting, because it provides everyone with a blueprint on exactly what to say and do.
What should you do when someone complains? Here are my 8 steps for handling a complaining client:
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