Written By: Nancy Friedman
Nancy Friedman, president of Telephone Doctor Customer Serivce Training, is a KEYNOTE speaker at association conferences and corporate gatherings. For more information on Telephone Doctor Customer Service Training, call 314-291-1012 or visit the website at www.TelephoneDoctor.com. There's a lot of information on that site.
There's an old joke about a little girl who always had such a great attitude. She was always so happy and upbeat. Her brother was just the opposite. One holiday, just to aggravate her and test her, her mean brother gave her a box filled with horse manure. He was tired of his sister always having a positive attitude. He thought surely this would "fix" her. Christmas day, when she opened the box and saw the manure she exclaimed, "Whoopee...where's the pony?"
Ok, Ok...maybe you had to be there; but what a great attitude! The topic of our monthly email for May is ATTITUDE. Taken from our new Telephone Doctor video program, "The 7 Keys to a Positive Mental Attitude." We'll list some of the ways you can have a positive mental attitude despite the challenges life may bring you.
Why do some people have such a great attitude and others a negative one? Well, we wondered the same thing; and through our research, we found 7 "keys" that those with a positive mental attitude all share. See how you rate.
Key #1: Choose your attitude in advance
When you wake up...you have a choice. You can be in a good mood or a bad mood. You also choose your attitude. You can wake up and mutter to yourself "this is gonna be a cruddy day" or you can tell yourself "this is gonna be a great day!" That immediate choice is the start of a great attitude. You've already decided it's going to be a good one.
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