Written By: Nancy Friedman, Telephone Doctor.
Nancy Friedman is scheduled to be the featured speaker at the Manager's Session at the www.TurnOnYourMillionDollarBrain.com 5th Annual Workshops in Florida in February of 2005 and California in March of 2005.
She has appeared on the Today Show, Good Morning America, CBS Morning News, CNN and Oprah! She is an expert on the topic of customer service and communication skills. Visit her website at www.TelephoneDoctor.com.
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Believe it or not, there are many, many ways to sabotage your business. And, chances are, without your even knowing it. And worse yet, you've probably even heard some of these phrases uttered, and someone on your staff might be doing it right now, ouch!
That's the bad news.
The good news is, through our many Telephone DoctorTM surveys, we're able to bring to you the top five sabotage practices and then show you how to neutralize the effects. So, get ready. You and your staff are about to be in a much better position to handle:
