Written By: Karen Deis
Often times, loan officers mistake “silence” on the other end of the phone as someone who is not interested in what you are saying. But it could be that you are talking with an introvert.
How do you know if you are dealing with an introvert or an extrovert client?
Introversion doesn’t mean that your client is shy or uneducated. It means that then gain their energy from internal contemplation, centering and quiet time.
Extroversion does not mean that your client is bold and overbearing. It means they gain their energy from talking to other people.
So, as a mortgage loan officer, do you know the differences and do you know how to effectively “sell” to each type? Here are some ways to immediately know who you are dealing with and how your website can appeal to both.
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