Subscribe to the Newsfeed
Enter your email address:

Delivered by FeedBurner

10 Ways to Turn an Ordinary Phone Call into a Unique Client Experience


Written by Jim Enright – partner in LendersInsight.com, Active originator, founder of  INC 500 mortgage company, two-time past president of North Carolina AMP, NC Broker of the Year, and past NAMB Secretary and Board Member. Request your copy of “11 (More) Ways To Profit (With Lenders Insight)” here.


Let’s jump in the Way Back Machine for a moment. Do you remember when…

  • Closing Docs were first emailed rather than couriered?
  • Automated Underwriting first became available?
  • Credit reports were auto populated on the 1003?
  • Instant Messaging began?
  • Email first came into use?
  • Websites for LOs became popular?
  • Voice Mail first came out?
  • The fax machine was new?
  • The computer replaced the typewriter?

In fact, IBM predicted that the market for computers was practically ZERO!

With each of these advances, there was a “lag time” of months, even years from when people first saw the idea and accepted, rejected, or implemented it. They have said,

 “I’ve got to do this now!”

 “I’ll give it a year or so to see if it will catch on,”

 “Who would want to do that?”

Change is not easy.  Change happens when you realize that you keep doing the same things over and over again—and then finally realizing that your strategies and ideas are not working. 

With change and any new solution, the challenge is integrating it into your daily activities.

Think about the idea of a Virtual Mortgage Meeting as your unique selling proposition.  You are the stage director!  Your camera is the video and the 1003, loan comparisons, credit report and automated underwriting are your props. 

While you may think it’s a little too theatrical for you, reflect on how you will be different than your competition and your compelling need to change the way you are doing things. Consider a “High Touch-High Tech” experience that will have a huge impact on your prospect or client during and after the loan process.

Here are 10 ways you can use online video conferencing at the Pre-Application stage, during the application, and follow-ups after closing. 

Easy Use #1 - If your first contact is an incoming phone call, differentiate yourself from everyone else by saying,

Read More

Written By: Jim Enright


Mortgage Guidelines
Mortgage Guidelines

ConstantConnecting.com
ConstantConnecting.com

Apartment Mailing Lists
Apartment Mailing Lists

US Consumer Credit Restoration Association
US Consumer Credit Restoration Association

KarensUnFairAdvantage.com
KarensUnFairAdvantage.com

CorporateBenefitsKit.com
CorporateBenefitsKit.com

     
 
Foundation Marketing, Inc 2003-2010 all rights reserved.
 
 
Any and all trademarks acknowledged.
 
 
Karen Deis - Publisher